Welcome to the questions and answers section for the VisualDx decision support software system. It is intended as a first resource for VisualDx end users and the IT team members that support them.
This list of FAQs is restricted to VisualDx. If you do not find the answer you need here, or if you are seeking answers to questions about Logical Images or other Logical Images products, please contact us. Contact client support.
| Q: |
What installation options are available for VisualDx? |
| A: |
There are three installation options for VisualDx:
- Standalone
- ASP
- Web server
|
| Q: |
What are the differences between the three installation types? |
| A: |
Standalone:
- Installs the entire application on the workstation
- Requires the most disk space
- Bi-annual updates must be applied to each workstation
ASP:
- Installs the Sun Java 2 Platform, Standard edition (J2SE) v1.5 Java Runtime Environment (JRE), if it is not already present.
- Runs the software through your browser from our web servers
- Requires a broadband (or faster) Internet connection
- Requires no bi-annual updates to the workstation (updates automatically)
Web server:
- Installed on your company's web server (IIS or Apache)
- Accessed by your workstations via their web browsers
|
| Q: |
What media is available for installation? |
| A: |
The available media is:
- PC-based VisualDx installations require a 2-CDROM installation set.
- The web server installation comes on a DVD. The client installation requires either a network download or a CD-ROM drive.
- The ASP installation of VisualDx requires an Internet download or a CD-ROM drive.
|
| Q: |
During the PC-based installation of VisualDx, I am prompted to insert Disc 2 and then the installation seems to end. Is it installed properly? |
| A: |
If you are prompted for Disc 2 and the installation does not display a progress bar showing the installation of images from Disc 2, please contact us for assistance. Contact client support.
|
|
Registration |
| Q: |
I am unable to register my copy of VisualDx online. When I attempt to register, I get a message stating, "Your serial number is for demonstration use only and is not valid for online registration. Please contact Logical Images." |
| A: |
Trial and demonstration versions of VisualDx cannot be registered online. Please contact us for assistance.
|
|
Login (for VisualDx ASP) |
| Q: |
I have installed the ASP version of VisualDx, but have forgotten my login information. |
| A: |
Please contact us for assistance. |
|
Technical |
| Q: |
What technology does VisualDx use? |
| A: |
VisualDx is a Java-based application.
|
| Q:
| What port does VisualDx ASP use for data transfer? |
| A: |
All requests are HTTP on port 80.
|
| Q: |
What else is required to run the VisualDx application? |
| A: |
The Sun Java 2 Platform Standard Edition (J2SE) v1.5 Java Runtime Environment is required to run VisualDx. If it is not already on your PC, you will be prompted to install it.
|
| Q: |
What if I already have an older version of the Java Runtime Environment installed? |
| A: |
Java keeps its installations in separate folders, and all installed versions are kept intact.
|
| Q: |
Will VisualDx work with all browsers? |
| A: |
VisualDx will work with
- Internet Explorer 5.5 and higher
- Netscape 7 and higher
- Firefox browsers 1.0 and higher
|
| Q: |
My PC is behind a proxy server. Will accessing VisualDx ASP work? |
| A: |
Yes. However, you must make sure that the Java plug-in proxy settings are correct. In the Java Plug In Control Panel, select the option to “Use browsers settings” in the proxies tab.
|
|
Using VisualDx |
| Q: |
How do I use VisualDx? |
| A: |
For a brief, self-paced introduction to VisualDx, please click the “Getting Started Quick Guide” on VisualDx’s main menu. |
FAQ
